Refund policy
Last updated: September 1, 2026
At Technologie Piękna, we want you to be satisfied with your purchase. This Return and Refund Policy explains how returns, withdrawals and refunds are handled for purchases made through our online store.
This policy does not limit any mandatory rights granted to consumers under applicable Polish or European Union law.
1. Right to Withdraw from a Purchase
If you are a consumer purchasing a product online, you generally have the right to withdraw from the purchase contract within 14 days without giving a reason, subject to the exceptions provided by applicable law.
For a single product, the withdrawal period generally begins on the day you or a person designated by you receives the product.
You do not need to provide a reason for exercising your statutory right of withdrawal.
2. How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision before the applicable withdrawal period expires.
You can contact us by email:
technologiepieknapol@gmail.com
Please include, where possible:
• your full name;
• order number;
• the product you wish to return;
• the date of purchase; and
• a clear statement that you wish to withdraw from the purchase contract.
You may use your own wording when notifying us. A specific form is not required unless otherwise required by applicable law.
3. Returning the Product
After notifying us of your withdrawal, the product should be returned without undue delay and generally no later than 14 days from the date on which you informed us of your decision to withdraw.
The product should be sent to:
Technologie Piękna ROSA TRADE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ ul. Marcina Kasprzaka 31 01-234 Warszawa Poland
We recommend using a shipping method that provides proof of shipment and, where appropriate, tracking.
4. Cost of Returning a Product
Unless applicable law provides otherwise, the customer is responsible for the direct cost of returning a product when exercising the statutory right of withdrawal.
The original shipping cost paid by the customer is handled in accordance with applicable consumer law.
5. Condition of Returned Products
You may examine a product to the extent necessary to establish its nature, characteristics and functioning.
If you handle or use the product beyond what is reasonably necessary for such examination, you may be responsible for any diminished value resulting from such handling or use, to the extent permitted by applicable law.
We recommend returning the product in a condition that allows us to verify its completeness and condition.
Where possible, please return the product with its accessories, manuals and other items supplied with the purchase.
A missing original package does not by itself remove your statutory right of withdrawal where the law does not permit such a restriction.
6. Hygiene and Sealed Products
The products sold through Technologie Piękna are electronic beauty and personal-care devices.
Where a product is sealed for health protection or hygiene reasons, the statutory right of withdrawal may be subject to an exception where the seal has been removed after delivery, but only where the specific statutory requirements for such an exception are met.
Any applicable exception will be assessed in accordance with the law applicable to the particular purchase and product.
7. Refunds
Once a valid withdrawal has been exercised, we will refund the payments received from you in accordance with applicable law.
The refund will generally include the cost of the standard delivery option selected at the time of the original purchase, where required by law.
We are not required to reimburse additional costs resulting from your choice of a more expensive delivery method than the least expensive standard delivery option offered by us.
8. Timing of Refunds
Refunds are processed without undue delay and within the period required by applicable law.
We may withhold the refund until:
• we have received the returned product; or
• you have provided evidence that you have sent the product back,
whichever occurs first, where permitted by law.
Refunds are normally processed through the same payment method used for the original transaction unless another method has been agreed with you.
Where the original payment was processed through Shopify Payments, the applicable refund will be processed through the relevant payment system.
9. Defective or Non-Conforming Products
The statutory right of withdrawal described above is separate from your rights concerning defective or non-conforming products.
If a product is defective, damaged or does not conform to the purchase contract, please contact us at:
technologiepieknapol@gmail.com
Please provide your order number and a description of the problem. Photographs or other information may be requested where useful for assessing the issue.
If a claim is valid, the customer is entitled to the remedies provided by applicable consumer protection law.
Depending on the circumstances, these remedies may include repair, replacement, an appropriate price reduction or termination of the contract and a refund.
Where required by law, the costs associated with returning a defective or non-conforming product will be borne by the seller.
10. Damage During Delivery
If a product arrives visibly damaged, please contact us as soon as possible.
We recommend taking photographs of:
• the outer packaging;
• any visible damage;
• the product; and
• the contents of the package.
Please send the information to:
technologiepieknapol@gmail.com
Prompt notification helps us investigate the issue efficiently.
Any request for photographs or other information does not limit your statutory consumer rights.
11. Products Covered by a Manufacturer's Warranty
Some products may be covered by a manufacturer's or commercial warranty.
The terms and duration of such a warranty may differ depending on the product and manufacturer.
Any manufacturer's or commercial warranty is additional to, and does not replace, the customer's statutory rights.
12. Non-Returnable Situations
A return may be refused or adjusted only where permitted by applicable law.
In particular, the statutory right of withdrawal does not apply to certain categories of contracts expressly excluded by law.
We will not refuse a statutory return merely because the original packaging is missing where such a refusal is not permitted by law.
13. Refunds for Cancelled or Unavailable Orders
If an order cannot be fulfilled because a purchased product becomes unavailable after the order has been placed, we will inform the customer and refund any amount paid for the unavailable product in accordance with applicable law.
If an entire order cannot be fulfilled, the applicable amount paid for that order will be refunded.
14. Contact Us
For questions concerning returns, refunds or complaints, please contact:
Technologie Piękna Operated by ROSA TRADE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ ul. Marcina Kasprzaka 31 01-234 Warszawa Poland
Email: technologiepieknapol@gmail.com
Phone: +48 794 388 278
We recommend contacting us before sending a return so that we can help you with the process and ensure that the return is properly identified.